BronzeIncludedGet 9-5 technical support with system maintenance.
Silver$2,200 valueWeekend and after hours technical support with additional service hours.
Gold$3,500 value24/7 technical support excluding holidays with additional service hours.
Diamond$5000 value24/7 technical support including holidays with additional service hours and monitoring.
Seasonal Startups and
Shutdowns (3 Labor Hours Incl)
Biannual System Maintenance
Technical Support
9am-5pm
Weekends and
After Hours
24/7 Excludes
Holidays
24/7 Excludes
Holidays
Client App for Equipment
Power Cycling
-
Remote Equipment Power
Cycling
-
-
Includes 5 Additional Service
Hours Annually
-
-
-
Includes 10 Additional Service
Hours Annually
-
-
-
Includes 20 Additional Service
Hours Annually
-
-
-
Preferred Service Scheduling
(2-4 Days Prior)
-
-
-
Preferred Service Scheduling
(1-3 Days Prior)
-
-
-
Preferred Service Scheduling
(1-2 Days Prior)
-
-
-
Network and System
Health Monitoring
-
-
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