Annual Maintenance Plans
Comprehensive support packages designed to keep your systems running smoothly
| Services Included |
Bronze
$3,600 Value
$
1,000
|
Silver
$4,600 Value
$
1,750
|
Gold
$5,600 Value
$
2,500
|
Diamond
$7,600 Value
$
4,000
|
|---|---|---|---|---|
|
Seasonal Startups and Shutdowns
(3 included labor hours) |
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|
Biannual Systems Maintenance
(3 included labor hours) |
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| Phone/Video Call Technical Support |
8am - 4pm
(Office Line) |
After Hours
(Office Line) |
7 days/week
No Holidays (Office Line) |
7 days/week
365 days (Private Line) |
| Client App for Equipment Power Cycling | — | |||
| Remote Equipment Power Cycling | — | — | ||
| Additional Service Hours Annually | — | 5 hours | 10 hours | 20 hours |
| Preferred Service Scheduling | — | 2 to 4 Days | 1 to 3 Days | 1 to 2 Days |
|
Network and Systems Health Monitoring
(up to $2,400 yearly value) |
Important Information
- Annual service hours DO NOT roll over and must be used within the first year of the active service plan.
- All Parts and Material are required and will be billed separately outside of the annual service plan.
- Any Programming changes, if necessary, will be billed separately outside of the annual service plan.
- Service hours DO NOT include the rate for After Hours service and will be TWO (2) hours per ONE hour time spent.
CITE Solutions serves Southwest Florida's most desirable communities, from Marco Island and Naples neighborhoods like Pelican Bay and Golden Gate to luxury developments such as The Vineyards and Mediterra. Our coverage extends throughout Collier and Lee counties, including Cape Coral, Bonita Springs, Estero, Everglades City, and San Carlos Park, bringing smart home technology to the region's diverse mix of beachfront properties, golf communities, and residential neighborhoods.
